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Support/BuycatVPN

BuycatVPN

VPN Support.

Common issues, billing, and troubleshooting for the BuycatVPN desktop and mobile apps.

Subscription and billing

Cancel your subscriptionHow to cancel and what happens to your account.Reactivate your subscriptionHow to restore an expired or cancelled plan.Change your planSwitching between Essentials, Plus, and Pro.Check your subscription statusView your current plan and next billing date.Billing cyclesMonthly, yearly, and two-year billing options.RefundsOur refund policy and how to request one.Dedicated IPAdding and managing a dedicated IP address.Compare plansWhat is included with each subscription tier.

Troubleshooting

Issues sourced from support tickets. Try these before reaching out.

Still not resolved?

Email us at [email protected] with your device type, a brief description, and a screenshot if possible.

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