BuycatVPN
Our refund terms and how to request one.
You can request a full refund of your first web purchase within 30 days of that charge. This covers the plan and any add-ons paid for in the same charge. Cancelling never refunds: if you only cancel, you keep access until the end of the period you paid for.
Your first web (Stripe) purchase only. Renewals and later purchases are not refunded.
Once per customer.
Must be requested within 30 days of the charge, not of sign-up.
The full amount charged is refunded, including any applicable taxes.
The refund returns to your original payment method. Processing takes 5 to 10 business days.
Your plan ends when the refund is made.
Purchases made in the App Store or Google Play are refunded by Apple or Google, not by us.
Open a support ticket
Choose Request refund on the Billing page of your dashboard, or open a support ticket with the button at the bottom of this page or email [email protected].
Include your account email
We will look up your subscription and verify eligibility.
Confirmation
If eligible, we process the refund and send a confirmation email. Your VPN access ends immediately.
I am a returning subscriber. Can I still get a refund?
The guarantee covers a customer's first web purchase only, once per customer. Renewals and later purchases are not refunded, but you can cancel at any time to stop future charges and keep access until the period ends.
It has been more than 30 days. Can I still request one?
Refunds are not available after the 30-day window. You can still cancel to stop future billing.
Can I get a partial refund if I cancel mid-cycle?
Cancelling never refunds, and we do not issue partial refunds for unused days. If you cancel mid-cycle, you keep access until the period ends.
I bought in the App Store or Google Play. Who refunds me?
Apple or Google. Store purchases are refunded under the store's own policy, not by us. Ask through the store where you bought the plan.
I want a lower price, not to cancel. What should I do?
You can change your plan or billing cycle from the dashboard. See the change plan page for steps.
Email [email protected] or open a ticket and we will get back to you.
