Understanding your VPN subscription status and what each status means for your service
Your subscription is active and all VPN features are available. Billing is current and you have full access to your selected tier.
Your subscription will cancel at the end of your current billing period. You retain full access until the period ends.
Payment failed for your subscription. Access may be limited until payment is resolved.
Subscription setup is incomplete. Additional payment confirmation may be required.
Your subscription has been cancelled or expired. VPN access is no longer available.
Your tier or billing upgrade is being processed. Changes will take effect immediately upon completion.
Your tier or billing downgrade is scheduled for next billing cycle. You retain current features until the change takes effect.
Your subscription changes have been successfully applied. New features and billing are now active.
Payment failed but will be retried automatically. Update payment method if issues persist.
Payment could not be processed. Update your payment method immediately.
Your payment has been processed successfully. Subscription and access are confirmed active.
Your dedicated IP add-on is active and assigned. IP address is reserved exclusively for your use.
Dedicated IP add-on has been removed from your subscription. You'll use shared IP addresses going forward.
If your subscription status is unclear or you're experiencing issues, here's what you can do:
Verify your payment method is valid and up to date
Look for billing notifications in your email
Get personalized assistance from our team
Note: Status changes may take a few minutes to reflect across all systems. If you see conflicting information, please wait a few minutes and refresh.
