Our refund policy is designed to let new customers try our VPN service completely risk-free.
Full refund available within 30 days of your first subscription
Refunds are available for customers new to our service
Your subscription fee for the billing period
Eligible refunds are processed immediately
Must be logged into your VPN account
Log into your account
Use the same account associated with your VPN service
Navigate to VPN tab
Click on the VPN section in your dashboard
Hit "Manage Subscription"
Access your subscription management options
Click "Cancel Plan"
Complete the cancellation process for eligible refunds
Other ways to get assistance
Our team can help process your refund request if you have trouble with the dashboard
Make sure you're within the 30-day window and this is your first subscription
Submit through your account dashboard
Immediate review and approval for eligible requests
Subscription cancelled and access removed
Funds returned to original payment method
Email confirmation with refund details
To a lower tier that better fits your needs
For better payment timing
To find the right fit
Our 30-day guarantee is designed for first-time customers to try our service risk-free. Returning customers aren't eligible for refunds.
Our 30-day window ensures fairness for all customers. After 30 days, refunds aren't available, but we're happy to help with other solutions.
We provide full refunds for eligible customers rather than partial refunds to keep things simple and fair.
You can downgrade your plan anytime! This doesn't require a refund - just change your subscription in your account settings.
Refunds are final - you'll lose access immediately
Aren't eligible for future refunds
