Learn how to remove add-ons from your VPN subscription and when changes take effect
Follow these steps to remove add-ons from your VPN subscription
Log into your account and navigate to the VPN dashboard
Locate the add-on you want to remove in your plan details
Click the red 'Remove' button next to the add-on
Confirm your decision in the popup dialog
Add-on will be removed at the end of your billing cycle
Your personal IP address in a specific country
When removed: You'll lose access to your dedicated IP and return to shared IPs
Click remove button in your dashboard
Removal scheduled for end of billing cycle
Add-on removed and billing adjusted
Add-ons are removed at the end of your current billing cycle to ensure you get full value for what you've paid. You'll continue to have access until that time.
Yes, you can reactivate a scheduled-for-removal add-on through your dashboard before your billing cycle ends. The removal will be cancelled and the add-on will continue.
No, add-ons are billed for the full billing cycle. Removals are scheduled for the end of the cycle so you receive full value for your payment. No prorated refunds are provided.
Yes, you can re-add any add-on at any time through your dashboard. For Dedicated IP, you may get a different IP address when you re-add it.
If you have questions about removing add-ons or need assistance with your subscription.
